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DTSTART;TZID=America/New_York:20230411T110000
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SUMMARY:Customer Experience Transformation | Best Practices
DESCRIPTION:COURSE DESCRIPTION: \nCustomer Experience (CX) is where winning brands differentiate. CX drives over two-thirds of customer loyalty\, more than ‘brand’ and ‘price’ combined\, but today’s CX environment also comes with new challenges and questions. How to address workforce shortages in customer service? How to support remote work? What are the best use cases for AI? How to transition to a digital-first experience for your customers?  \nJoin us for industry insight on CX trends and a deep dive into new technologies that will transform your business. \nGo beyond the buzzwords to see how companies are shifting labor dollars to next-gen technology services like AI\, machine learning\, robotic process automation\, and fractionalized labor to grow revenue\, improve efficiency\, and increase employee engagement. Then\, dig in with your peers and industry innovators to identify how your organization can leverage this shift to optimize your customer experience and gain a competitive advantage. \n  \nLEARNING OBJECTIVES: \n\n– Understand the context for work in a post-pandemic world.\n– Consider the accelerating trend around AI and how to practically apply it.\n– Define the challenges and opportunities in automation.\n– Identify how you can leverage this ecosystem to transform your business and position yourself for the future.
URL:https://usteducation.org/event/customer-experience-transformation-best-practices/
LOCATION:https://zoom.us/j/95462958901
CATEGORIES:ASSOCIATIONS & NONPROFITS,B2B/B2G
ATTACH;FMTTYPE=image/png:https://usteducation.org/wp-content/uploads/2023/02/Jeff-1.png
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SUMMARY:Data Management Best Practices: Navigating Data Effectively
DESCRIPTION:COURSE DESCRIPTION: \nRemember being a kid during a heavy summer rain? The clouds rolled in\, the sky turned gray\, and as the drops began to fall\, you quickly moved into action. You pulled on your boots and ran out in search of puddles to jump in. You laughed and splashed without fear or hesitation\, celebrating the simple joy of each splash. So\, why as nonprofit leaders\, do we fear the data puddles lurking in the corners of our organizations? \nIn this non-technical session\, we will talk about your association’s data\, what you can learn from it\, and how to put data into action to inform better decision making and improve member experiences. \n  \nLEARNING OBJECTIVES: \nIn this non-technical session\, we will explore: \n\n– The causes of data puddles and the impacts on your association\n– Strategies to consolidate these puddles into data lakes\n– Walk away with practical tips and lessons learned to save you time and money on your association’s data projects.
URL:https://usteducation.org/event/data-management-best-practices-navigating-data-effectively/
LOCATION:https://zoom.us/j/94508339749
CATEGORIES:ASSOCIATIONS & NONPROFITS
ATTACH;FMTTYPE=image/png:https://usteducation.org/wp-content/uploads/2023/02/Alex-.png
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