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DTSTART;TZID=America/New_York:20260701T130000
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CREATED:20260327T173345Z
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UID:10000886-1782910800-1782914400@usteducation.org
SUMMARY:7 Expectations: The Conversations That Build\, Protect\, and Repair Every Business Relationship
DESCRIPTION:Course Description:  \nEvery business relationship you’re in right now is running on expectations — what each person needs\, what they’re willing to give\, and what the relationship needs to feel like for both sides to stay genuinely invested. Most of those expectations have never been spoken out loud. That gap\, between what people assume and what they’ve actually agreed to\, is where relationships quietly fall apart.\n \nThis session introduces the 7 Expectations framework — a research-grounded\, practically tested approach to the conversations that every professional relationship needs and almost never gets. Drawing on social psychology\, cross-cultural research\, and real-world application across industries\, this session gives participants the language\, the structure\, and the confidence to surface expectations before they become problems that can’t be fixed.\n \nParticipants will leave with tools they can use in their next conversation.\n  \nLearning Objectives: \nBy the end of this session\, participants will be able to:\n \nExplain why unspoken expectations — not bad intentions or poor strategy — are the primary cause of professional relationship breakdown\, and why most people are never taught to address them directly.\n \nDescribe the psychology behind how individuals and organizations measure value\, including the cost-benefit calculation that drives every relationship decision people make\, often without realizing it.\n \nIdentify the seven categories of expectation that every professional relationship depends on — Value\, Centricity\, Engagement\, Accountability\, Mastery\, Transparency\, and Experience — and recognize which expectations are most at risk in their own relationships.\n \nApply the 7 Expectations framework to real relationships in their professional context\, including customer relationships\, employee relationships\, and partner or vendor relationships.\n \nUse the question sets from the framework to open expectation conversations that feel honest and productive rather than confrontational or performative.
URL:https://usteducation.org/event/7-expectations-the-conversations-that-build-protect-and-repair-every-business-relationship-free-cpe-credit-free-cae-credit/
LOCATION:zoom.us/j/97970730996
CATEGORIES:Business Strategy,Culture/Communication
ATTACH;FMTTYPE=image/png:https://usteducation.org/wp-content/uploads/2026/03/JC26.png
ORGANIZER;CN="JC Quintana":MAILTO:jc@jcquintana.com
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