BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//UST Education - ECPv6.15.18//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:UST Education
X-ORIGINAL-URL:https://usteducation.org
X-WR-CALDESC:Events for UST Education
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230411T110000
DTEND;TZID=America/New_York:20230411T120000
DTSTAMP:20260405T201404
CREATED:20230215T211826Z
LAST-MODIFIED:20231013T173746Z
UID:10000362-1681210800-1681214400@usteducation.org
SUMMARY:Customer Experience Transformation | Best Practices
DESCRIPTION:COURSE DESCRIPTION: \nCustomer Experience (CX) is where winning brands differentiate. CX drives over two-thirds of customer loyalty\, more than ‘brand’ and ‘price’ combined\, but today’s CX environment also comes with new challenges and questions. How to address workforce shortages in customer service? How to support remote work? What are the best use cases for AI? How to transition to a digital-first experience for your customers?  \nJoin us for industry insight on CX trends and a deep dive into new technologies that will transform your business. \nGo beyond the buzzwords to see how companies are shifting labor dollars to next-gen technology services like AI\, machine learning\, robotic process automation\, and fractionalized labor to grow revenue\, improve efficiency\, and increase employee engagement. Then\, dig in with your peers and industry innovators to identify how your organization can leverage this shift to optimize your customer experience and gain a competitive advantage. \n  \nLEARNING OBJECTIVES: \n\n– Understand the context for work in a post-pandemic world.\n– Consider the accelerating trend around AI and how to practically apply it.\n– Define the challenges and opportunities in automation.\n– Identify how you can leverage this ecosystem to transform your business and position yourself for the future.
URL:https://usteducation.org/event/customer-experience-transformation-best-practices/
LOCATION:https://zoom.us/j/95462958901
CATEGORIES:ASSOCIATIONS & NONPROFITS,B2B/B2G
ATTACH;FMTTYPE=image/png:https://usteducation.org/wp-content/uploads/2023/02/Jeff-1.png
END:VEVENT
END:VCALENDAR