LIVE EVENT: Use Business Central to Securely Access 120+ Payment Solutions and Save Money on Every Transaction!
2023-07-18 08:30 - 17:30 (America/New_York)
Join Wade Tetsuka and Jenni Glaze from UST at the Dynamics User Group Northeast Regional Meetup.
July 18, 2023
1300 Wilson Boulevard Arlington, VA 22209
8:30am-5:30pm EDT
To find out more or to register, click to link below.

Use Business Central to Securely Access 120+ Payment Solutions and Save Money on Every Transaction!
1:00pm-1:30pm
SESSION/COURSE DESCRIPTION:
Attend this Session, in person, receive 0.5 CPE and/or CAE credits
If your organization accepts credit cards as a form of payment from customers, you are probably concerned about ease of use, data security(PCI Compliance), automation, fees, bank reconciliation, etc.
USTPay is the only solution on Microsoft AppSource that gives you the freedom to choose from over 120 payment gateways and processors out-of-the-box. That means you can choose the best solution for your business while minimizing your PCI compliance scope. There is added benefit of reduced credit card processing fees — $40,000 to $60,000 or more annually depending upon your overall sales volume.

Payments Flowchart: Many vendors are involved in processing credit card payments.
Processing Fees: Choosing the right payment gateway/processor can help you save $60,000+ in fees annually. Factors that impact fees include Level-3 processing, proper industry categorization, reduced processor discount rates and fees, non-mandatory fees, etc.
Card Acceptance: What is the most secure way to accept credit card payments and minimize PCI Compliance scope?
Customer Wallets: Why is it beneficial for card vault and tokenization to be independent of the payment gateway?

Collections: How to benefit from offering customers different payment options. What is account updater, and how does this help?

LEARNING OBJECTIVES:
∙ Understand how the credit card processing industry works ∙ The most secure methods of credit card acceptance and how to reduce PCI Compliance Scope
∙ Learn about Tokenization, Card Vaulting, Account Updater and other important credit card processing features
∙ How to reduce processing fees on every transaction

W428: Fireside Chat: Getting Ready to Be Data Driven
2023-07-18 13:00 - 14:00 | https://zoom.us/j/95727757136
COURSE DESCRIPTION:
Join Katherine Matthews and Alex Mouw for a candid conversation about NCARB’s journey to become a data-driven organization. We will explore topics around organizational culture, getting comfortable with your data, ways to leverage data in your association, and the positive impacts of data-driven decision making.

LEARNING OBJECTIVES:

– Participate in an interactive, non-technical discussion around how to leverage your association’s most valuable asset – your data
– Understand the essential steps on your association’s data journey
– Leave with valuable lessons learned from NCARB’s data journey

To Watch the Webinar on the Media Library CLICK HERE!

W447: Preparing Your Association for AI
2023-07-18 15:00 - 16:00 | https://zoom.us/j/97635411457
COURSE DESCRIPTION:
You can’t scroll your social feed, glance at an industry newsletter, or sit through a national news broadcast without hearing about AI. The fact is, AI has been around for years. It’s the new generative AI tools like ChatGPT and Bard that have captured the attention – and imagination – of industry and associations alike. However, before you can start to see their impact on your association, you need to understand how to create successful prompts and the role your data plays in getting the most out of AI. In this session we will discuss:

LEARNING OBJECTIVES:

– The importance of prompt engineering and creating successful prompts
– How to use AI to increase member value and revenue streams
– What to do with your data for AI to work most effectively

To Watch the Webinar on the Media Library CLICK HERE!

B187: #CRMShouldntSuck: Why CRMs Fail and Why Yours Shouldn't
2023-07-19 11:00 - 12:00 | https://zoom.us/j/95401975487
COURSE DESCRIPTION:
A CRM system should not fail as it is a crucial tool to build and maintain customer relationships, drive engagement, and improve overall performance, but common issues such as inadequate planning, poor training, data quality, ineffective integration, and lack of ongoing support are just some of the reasons why CRMs have one of the highest failure rates.
Empellor CRM has been rescuing failed CRMS for over 15 years. We repeatedly see the same issues and created this webinar to guide leaders currently dealing with an underperforming CRM or for those considering a CRM in the hopes that these issues can be fixed or avoided.

LEARNING OBJECTIVES:

– Why CRMs have one of the highest failure rates
– Actionable insight to fix or even better, avoid, the reasons for failure
– Experience sharing from a CRM expert with over 15 years of implementing CRM in many industries

To Watch the Webinar on the Media Library CLICK HERE!

W441: The Executive's Guide to Financial Fraud & Cybersecurity
2023-07-19 13:00 - 14:00 | https://zoom.us/j/93725015822
COURSE DESCRIPTION:
This session will deliver the cybersecurity information that association executives need to know without any fluff or scare-tactics. We’ll get you up to speed on the threats that are actively impacting your industry and help you prioritize critical action items.

LEARNING OBJECTIVES:

– An executive-level framework to assess your IT sophistication
– A deeper dive into the latest financial fraud tactics
– A security awareness brief to better equip your team

To Watch this Webinar on the Media Library CLICK HERE!

B170: Leadership & Learning Series: Culture Change Made Easy: Part 3, Incomplete Innovation
2023-07-20 11:00 - 12:00 | https://zoom.us/j/96719780613
COURSE DESCRIPTION:
In this 3-part series of webinars, we will convince you that culture change is (a) easier than you think, and (b) can result in meaningful improvement in both engagement and bottom line results. The secret lies in uncovering your hidden culture patterns and then fixing the ones that are holding you back.

In Part 3, we’ll dig into innovation, something most cultures say they need, yet few are fully implementing it. We will explore concrete actions you can take that will improve your ability to unlock new value using sound innovation practices. We will share details from a case study organization that has turned this pattern around.

Maddie Grant and Jamie Notter are co-founders at PROPEL, where they help leaders create amazing workplace cultures that drive greater performance and impact. Together, they have a combined 40 years of experience consulting with organizations on culture, conflict, and digital strategy from a variety of industries, including software, healthcare, retail, finance, and non-profit. They are co-authors of three popular business books: Humanize, When Millennials Take Over, and The Non-Obvious Guide to Employee Engagement. Based in Washington, DC, they are frequent keynote speakers to diverse audiences around the world.

LEARNING OBJECTIVES:

– Identify patterns inside your culture that are getting in the way of performance
– Develop strategies for changing culture, no matter where you sit in your organization
– Create the conditions that support more comprehensive innovation activities that generate real results.

To Watch this Webinar on the Media Library CLICK HERE!

W439: Sales Enablement for Associations
2023-07-20 13:00 - 14:00 | https://zoom.us/j/94768794311
COURSE DESCRIPTION:
Associations need both marketing, membership and sales working as one unit with a drive towards shared goals. While this sounds like a no-brainer statement, it’s often not the reality at many organizations. Why? Because legacy strategies and mindsets have aligned sales teams with traditional sponsorship and advertising goals, leaving membership acquisition and other programs out of the sales function altogether. It’s time to dispel the common myths about sales in associations and learn how to use the right marketing technology to collect insights and develop strategies to power up your sales capabilities, all while aligning your membership, marketing and sales to work in concert, together.

LEARNING OBJECTIVES:

– The meaning of sales enablement
– How traditional sales tools such as deal boards and pipeline management can be used by associations
– How CRM functionality can support revenue and growth initiatives in marketing technology automation platforms

To Watch this Webinar on the Media Library CLICK HERE!

W413: The Future of Digital Communication Management
2023-07-25 11:00 - 12:00 | https://zoom.us/j/97437487106
COURSE DESCRIPTION:
It’s no secret that new and emerging technologies like AI are advancing rapidly, and associations will need to get on board if they want to stay ahead of the curve when it comes to their digital assets and communications. In this session we will explore ways your association can leverage these new technologies to enhance overall member experience, optimize communications across multiple platforms, and ultimately increase revenue.

LEARNING OBJECTIVES:

– The history of AI and the importance of it today
– How AI came to play into the association space and is here to stay
– How associations can use AI technology within their organizations

To Watch the Webinar on the Media Library CLICK HERE!

M344: Business Central Warehousing and Manufacturing. How does it work?
2023-07-25 13:00 - 14:00 | https://zoom.us/j/91301329323
COURSE DESCRIPTION:
You’re a Manufacturer using Business Central. You’ve been tasked to figure out and implement the Warehouse into your Manufacturing operations. AHHH! Not to worry. This can be done! For the next 50 minutes we will review the set-ups needed in the Warehouse Location and Manufacturing Setup so my operations can run, and my boss will like me ?. Now that we have our setups completed, we will demo some Manufacturing transactions within the Warehouse. We will discuss some of the outside ISV APPs that can take the manual process to a whole new level.

LEARNING OBJECTIVES:

– Learn how to process a Production Order Pick within the Warehouse
– Learn what setups are necessary to allow Manufacturing to process within the Warehouse
– Learn if their are any additional tools and APPs that can help

To Watch this Webinar on the Media Library CLICK HERE!

W437: Generative AI and Chat GPT: Uses, Pros, and Cons for Associations
2023-07-26 11:00 - 12:00 | https://zoom.us/j/98180087420
COURSE DESCRIPTION:
In this fast paced and engaging presentation, Fíonta Artificial Intelligence expert Dr. Lisa Rau will demystify generative AI and its applicability for association business processes. After an overview of the technology and current offerings, we will highlight the business uses most likely to benefit associations now, what to stay away from and why, and what the future may hold. Pros and cons, including the many risks of this game-changing technology will be highlighted.

LEARNING OBJECTIVES:
• Get up to speed on the current and future uses of Generative AI and Chat GPT for Associations
• Learn how to efficiently assess business value across all association processes
• Discover the advantages associated with applying Generative AI technology to streamline workflows
• Keep your association ahead of the curve by learning about potential risks & challenges

M340: Unveiling the Dark Side: Navigating the Risks and Dangers of Artificial Intelligence (Chat GPT came up with this title)
2023-07-26 13:00 - 14:00 | https://zoom.us/j/94211106010
COURSE DESCRIPTION:
In our session you will hear from Tigunia’s VP of IT and Director of security as we discuss the following topics:
Sensitive data breaches:
The ability to quickly generate answers based on inserted inputs is something that most employees and employers see as an advantage. However, as Samsung saw earlier in 2023 the ability for leaked code to be consumed and fed is a real issue that could have a significant value in lost revenue, loss of IP, and issues with consumer confidence.

Incomplete/compromised answers:
Since large dataset models are trained on valid data, there is a chance that the scanning of a data source, whether provided to a public dataset or internally generated into a dataset, can become corrupted and intentionally or unintentionally insert misinformation or invalid answers. This was seen in 2016 first hand when Microsoft used Twitter as a data source and ended up with an AI fueled by racist language.

Legal compliance objectives:
Many countries, such as France, are considering the dangers around large data model AIs suggesting that a global regulation is needed to avoid “skynet” disasters. These countries are proposing blanket bans, extreme tech sanctions around the technology, and/or Asimovian hardcoded kill switches mandated into every AI.
For each of these we will establish the risk and discuss how we can operate in this rapidly evolving technology space, while applying controls to keep your organization and users safe.

LEARNING OBJECTIVES:

– Learn large data model AI tools like ChatGPT, Azure Cognitive Services, and Google Bard have become widely and easily available for the average person.
– In a world where AI tooling can save labor, easily tackle large problems, and integrate into consumer spaces how can workplaces tackle considerations about the data provided to AI data models.
– Learn how to quickly generate answers based on inserted inputs is something that most employees and employers see as an advantage.

To Watch the Webinar on the Media Library CLICK HERE!

W386: The New Employee Benefit: ID Theft Protection Services
2023-07-27 11:00 - 12:00 | https://zoom.us/j/95266697532
COURSE DESCRIPTION:
More employers are offering identity theft protection services as a new employee benefit. While identity theft protection helps employees from financial and non-financial losses, identity theft protection also helps with employee productivity and peace of mind.

LEARNING OBJECTIVES:

– Identity Theft Trends
– Data Breach Trends
– Identity Theft as an Employee Benefit Trend

To Watch this Webinar on the Media Library CLICK HERE!

M326: Top Tips and Tricks in Business Central
2023-07-27 13:00 - 14:00 | https://zoom.us/j/99612223842
COURSE DESCRIPTION:
Introduction to Microsoft Dynamics Business Central.

LEARNING OBJECTIVES:

Learn how to navigate information within Business Central
Learn how to personalize your information within Business Central
Learn how to look up information within Business Central

To Watch the Webinar on the Media Library CLICK HERE!

M341: Finding the Perfect Fit: When Shopify and WooCommerce Are Not Right For Your ERP-Driven Business
2023-08-01 11:00 - 12:00 | https://zoom.us/j/96300036506
COURSE DESCRIPTION:
Amidst a multitude of eCommerce options available for your Microsoft Dynamics 365 Business Central business, making the right choice of provider is paramount to fulfilling your unique business needs. Join us for an eye-opening session where we’ll explore the nuances of eCommerce platforms like Shopify and WooCommerce. While these popular platforms have their merits, they might not be the perfect fit for every business model. Jay Newman and Megan Mann will delve into the key considerations that can make or break your online success, offering valuable insights to help you make the best choice for your unique business needs. Don’t miss this opportunity to make an informed decision and optimize your eCommerce journey!

LEARNING OBJECTIVES:

– The Importance of Selecting the Right eCommerce Provider: Understanding why choosing the right eCommerce platform is crucial for fulfilling the unique needs of Microsoft Dynamics 365 Business Central businesses.
– Evaluating Shopify and WooCommerce: Gain insights into the nuances of these popular eCommerce platforms and learn how they align with specific business models.
– Key Considerations for Online Success: Understand essential factors needed when researching the best eCommerce solution for your business, with cost and revenue potential in mind.

13-Steps-to-Microsoft-Dynamics-365-Business-Central-eCommerce-Success

To Watch this Webinar on the Media Library CLICK HERE!

B189: Shifting Paradigms: Driving Association Growth Through a Content-Led Marketing Approach
2023-08-02 11:00 - 12:00 | https://zoom.us/j/98927390340
COURSE DESCRIPTION:
“Shifting Paradigms: Driving Association Growth Through a Content-Led Marketing Approach” is a deep dive into the transformative power of content in shaping the trajectory of associations. This session will uncover the inherent potential of a strategic, content-first approach to marketing, focusing on practical methods of implementation and the impressive results this strategy can deliver. With live examples, case studies, and expert insights, we will explore the role of compelling, resonant content in fostering member engagement, bolstering growth, and enhancing the overall impact of your association.

LEARNING OBJECTIVES:

– Uncover the secret of using strategic content to attract, engage, and retain association members, reinforcing their connection to your organization.
– Learn how to curate and create compelling content that resonates with your audience, sparking dialogue and fostering a sense of community.
– Grasp the importance of integrating a content-led approach into your overall marketing strategy, driving results and enabling your association to thrive in an ever-evolving digital landscape.

To Watch this Webinar on the Media Library CLICK HERE!

M337: Data Migration Do’s and Don’ts
2023-08-03 11:00 - 12:00 | https://zoom.us/j/98190635726
COURSE DESCRIPTION:
In this session we will discuss important fields, correlating important fields between old and new systems and considering fields with major impact on current operations. We’ll review those pitfalls that many find when doing master record changes. Up next will be a review of transaction data and then problems that can be encountered. We’ll show the Business Central Configuration package feature. Last but not least, data migration almost always needs to be done in sequence.

LEARNING OBJECTIVES:

– Learn important fields, correlating important fields between old and new systems and considering fields with major impact on current operations.
– Learn the pitfalls that many find when doing master record changes.
– Have a review of transaction data and then problems that can be encountered.
– Discuss the Business Central Configuration package feature.
– Learn how data migration almost always needs to be done in sequence.

M343: 15 Tips and Tricks for Warehouse Operations
2023-08-16 13:00 - 14:00 | https://zoom.us/j/92378709838
COURSE DESCRIPTION:
In today’s rapidly evolving business landscape, effective warehouse operations play a pivotal role in ensuring seamless supply chain management and customer satisfaction. However, warehouses often encounter a myriad of challenges that can hinder their performance, resulting in inefficiencies and missed opportunities. This dynamic and comprehensive webinar, “15 Tips and Tricks for Warehouse Operations,” has been meticulously designed to address these critical issues and equip participants with the knowledge and strategies needed to transform their warehouse operations into lean, agile, and high-performing hubs.

LEARNING OBJECTIVES:
•We will provide an overview of changes needed when Bin Utilization is activated in Business Central.
• We will share some things to consider when you perform tasks that aren’t completed on a regular basis.
• We will cover financial processes that need to be completed when warehouse transactions are completed.
• We will explain how SKU’s will help manage inventory in multiple locations

To Watch this Webinar on the Media Library CLICK HERE!

B193: LinkedIn Newsletters: Boost Your Engagement with This B2B Powerful Tool
2023-08-17 11:00 - 12:00 | https://zoom.us/j/94178042916
COURSE DESCRIPTION:
The LinkedIn Newsletter feature is a powerful tool for business and personal branding, fostering thought leadership, and boosting audience engagement.
Join us for our upcoming webinar, “LinkedIn Newsletters: Boost Your Engagement with This B2B Powerful Tool,” perfect for professionals, business owners, and content creators aiming to maximize their LinkedIn presence.

LEARNING OBJECTIVES:
Key Takeaways:

– Understanding LinkedIn Newsletters’ functionality and benefits.
– Tips for creating resonating content.
– Strategies to grow your subscriber base and engagement.
– Case studies of successful LinkedIn Newsletters.

Discover how LinkedIn Newsletters can amplify your professional voice, deepen audience relationships, and enhance your content strategy.

To Watch this Webinar on the Media Library CLICK HERE!

W409: Unusual Collaborations: Follow the Yellow Brick Road
2023-08-22 11:00 - 12:00 | https://zoom.us/j/91972855105
COURSE DESCRIPTION:
Unusual partnerships and collaborations can be found in music, art, movies, business, athletics, and in other disciplines and industries. Where are associations with partnerships and collaborations? What are the lessons these approaches hold for associations? Learn about the basic principles for these engagements, what makes some successful, and what to avoid. When and where should your association be taking chances, when is crazy borderline genius, and when is crazy just plain crazy? The time to get out of a rut, start placing small bets, and building on what works is now.

LEARNING OBJECTIVES:

Learn about the basic principles for these engagements, what makes some successful, and what to avoid.
Learn when and where your association should be taking chances, when is crazy borderline genius, and when is crazy just plain crazy.
Learn how to get out of a rut, start placing small bets, and build on what works now.

To Watch this Webinar on the Media Library CLICK HERE!

M321: Using Dimensions for More Than Just Your GL
2023-08-24 13:00 - 14:00 | https://zoom.us/j/98250718775
COURSE DESCRIPTION:
This session will cover using dimension for more than just your general ledger and financial reporting. Business Central uses the concept of dimension to segment or categorize your data. Dimensions are great for segmenting out your financial transactions, but they can be used for so much more!

LEARNING OBJECTIVES:

– Users will understand what a dimension is inside Business Central
– Users will be able to enter dimension on records and transactions inside Business Central
– Users will understand how to create reports and filters using dimensions in Business Central

To Watch this Webinar on the Media Library CLICK HERE!

B164: Leadership & Learning: The Best Leaders Ask the Best Questions: Because Who Needs All the Answers Anyway?
2023-08-29 11:00 - 12:00 | https://zoom.us/j/98628028395
COURSE DESCRIPTION:
It turns out leaders don’t need to be walking Wikipedia pages. In the past, leaders were expected to have all the answers (and yes, sometimes they still are), but times have changed. We’re in a world where people want more from their leaders than ever, yet loyalty and satisfaction are on a bit of a hiatus. To navigate the choppy waters, one skill stands out: the ancient art of asking questions.

Using insights from research across industries and over a decade’s experience in education leadership, we will explore why asking questions is a leadership superpower and the keys to using powerful questions to make better choices, find and keep the right team members, and grow into even better leaders in the future.

LEARNING OBJECTIVES:

– Develop an understanding of the significance of asking questions as a potent leadership tool to impact decision-making, team cohesion, and problem-solving positively.
– Engage in brainstorming sessions to cultivate a repertoire of powerful questions, fostering open communication and reflective thinking for both you and your team.
– Put theory into practice by learning actionable strategies for incorporating effective questioning techniques directly into your leadership approach.
– Curate a personalized list of 3-5 impactful questions, ready for immediate implementation to drive progress towards your leadership objectives.

To Watch this Webinar on the Media Library CLICK HERE!

W448: Everything You Want to Know About Engagement Scoring (But Didn't Know to Ask)
2023-08-29 13:00 - 14:00 | https://zoom.us/j/96377858687
COURSE DESCRIPTION:
Association professionals understand conceptually what engagement scoring is and why it’s important, but do you know how to produce accurate scores that are meaningful and actionable? The key is how you build your engagement model – the activities and behaviors you can measure and their relative importance to your picture of engagement. During this session, we’ll dive deep into the nuances of creating a model that truly reflects what you value most in your members, and what they value most about your association. You’ll learn the do’s and don’ts of building the right model for your association and walk away with tips on how to get started.

LEARNING OBJECTIVES:

* Learn how to create an engagement model that reflects what you value in your members, and what your members value in your association.
* Learn how to choose the right activities, behaviors and weights for your engagement scoring so they are actionable metrics.
* Learn how to use your engagement scores to guide your association’s strategic decisions.

To Watch this Webinar on the Media Library CLICK HERE!

M347: Manufacturing in Business Central/NAV: Inventory Costing
2023-08-29 15:00 - 16:00 | https://zoom.us/j/96212556768
COURSE DESCRIPTION:
You are implementing Business Central or you’re already using Business Central or NAV and you just don’t understand how Inventory Costing works with the Manufacturing granule. You are in luck! Join us as we review Item Costing Setup, Transaction Flow, Costing Scenarios, and some tips and guidance.

LEARNING OBJECTIVES:

– Learn Item Costing setup overview
– Learn Transaction Flow for Costing
– Review Costing Scenarios

To Watch this Webinar on the Media Library CLICK HERE!

B197: Part 1/3 What to do Before the Conference. Let's Recoup Your Investment.
2023-08-30 13:00 - 14:00 | https://zoom.us/j/93187900483
COURSE DESCRIPTION:
Ensure your conference investment pays off. Hear from our conference experts with a detailed plan.

LEARNING OBJECTIVES:

Through this session, we will explore:

Establishing sales and marketing clear goals

Creating an account plan to maximize your team’s reach

Building attention and enthusiasm before the event

Learn to leverage Social Media for the most impact
How to pre-book meetings with your top prospects
Leveraging invaluable networking and growth opportunities

Crafting strategies that ensure you recoup your expense

Elevate your conference game and optimize your investment.

Part 2: You’ve Arrived at the Conference. It’s Time to Amp it Up
Course Description: Whether it’s your first conference or your fiftieth, discover how to seize every moment, foster meaningful connections, and elevate your on-the-ground experience.

Hear from the experts:

Learn how to supercharge your conference journey the moment you step in.
Dive deep into tactics and strategies that help you make the most of every opportunity.

How to leverage Social Media for the most impact

Discovering how to network effectively
How to stand out in the crowd

Why speaker opportunities can amplify your presence
How to transform attendees to become influencers on your behalf

Register for Part 2

Part 3: The Conference is Over. It’s Time for Thoughtful Follow-Up.
Course Description: The close of a conference doesn’t signal the end; it’s merely the beginning of the next critical phase. This session delves into the importance and nuances of effective post-conference engagement.
We’ll guide you through:

Crafting meaningful follow-ups
Discuss new found connections with sales and marketing
Converting short and long-term opportunities into tangible outcomes
Set a roadmap for sustained relationship-building
Deploy multi-touch account-based follow-up strategies

Register for Part 3

In case you missed it:
Visit our Media Library to view Part 1: What to do Before the Conference. Let’s Recoup Your Investment.
Visit our Media Library to view Part 2: You’ve Arrived at the Conference. It’s Time to Amp it Up

B158: What You Don't Know About Payments
2023-08-31 13:00 - 14:00 | https://zoom.us/j/98464506494
COURSE DESCRIPTION:
Credit card processing or Merchant Services is widely used by businesses and nonprofit organizations. One can hardly image today going through life without being able to purchase goods and services without using a credit card. In spite of its ubiquitousness in commerce, there are a lot of things that organizations are not being told about credit card processing (aka Merchant Services). If you know some important things that you are NOT being told today by your service provider (or in the general media), you would have greater opportunities for data security, cost savings, and process improvements (i.e., eliminating manual processes).

LEARNING OBJECTIVES:

– Learn about 4 important payment trends which emerged from the pandemic and are here to stay.
– Learn two key changes you should make with your payment and credit card collection practices.
– Understand Credit card fees — what you are NOT being told and why that is costing your organization money.
– Learn alternatives to credit card collections — the ecosystem that supports Visa/MasterCard and AMEX definitely don’t want you to know this.
– Learn PCI compliance and security issues — why are you not aware of this.
– Learn how to do an RFP for Merchant Services — an outline that you can use today.

To Watch this Webinar on the Media Library CLICK HERE!

W445: Technology Alignment: Connecting Diagnostics, Strategy, and Execution
2023-09-06 11:00 - 12:00 | https://zoom.us/j/95250437949
COURSE DESCRIPTION:
As association leaders, developing and executing a business strategy that moves your mission-driven organization forward is challenging enough. But how do you create a technology strategy that not only supports your objectives but stays one step ahead?
This session will help association leaders understand how to improve their technology ecosystem through diagnostics, strategy and planning, staff engagement, and project execution.

LEARNING OBJECTIVES:

– Understand the importance of diagnosing your tech problems: It’s not enough to know that you have problems, you need to understand why, and how to fix them.
– Grasp the importance of aligning your business goals to your technology strategy: It is important to not only accommodate needs today, but anticipate needs down the road.\n– Learn how to engage your leadership team and staff as allies and active participants: It is crucial that the whole organization works together to move IT initiatives forward and achieve measurable results.

To Watch this Webinar on the Media Library CLICK HERE!

M339: The Evolution of Microlearning: Contextual Microlearning
2023-09-06 15:00 - 16:00 | https://zoom.us/j/94914698183
COURSE DESCRIPTION:
Microlearning has gained a lot of traction in organizations in the last couple of decades. However, the traditional microlearning concept still requires the learner to step out of context to search and discover the information they need.
Wouldn’t it be great if there was a way that the information came to the learner instead of the learner searching for the information?
This is where Contextual Microlearning comes in to the picture. This session will demonstrate, with real-life examples, the power of Contextual Microlearning and why it’s so much better and more effective for our learners compared to the traditional form of microlearning.

LEARNING OBJECTIVES:

– How microlearning came to be and what challenges it looked to solve
– Why traditional microlearning is not as effective as it used to be
– What is contextual microlearning
– The differences between microlearning and contextual microlearning
– How to apply contextual microlearning within your organization
– How to calculate continuous return on investment of contextual microlearning to evaluate if it’s working or not

To Watch this Webinar on the Media Library CLICK HERE!

M338: ERP Implementations – Finish to Start’
2023-09-07 11:00 - 12:00 | https://zoom.us/j/97216264983
COURSE DESCRIPTION:
Define what you finished solution should be before you start. This is make data conversion and testing focus with the finish in mind. It will help your team know to push for what really matters and not on the minor details that can bog down a project.

LEARNING OBJECTIVES:
• – Learn how to preemptively identify and fix potential issues before the project kicks off
• – Learn how to establish measurable goals to keep the team focused
• – Learn how to reduce time spent debugging by up to 80%
• – Learn how to streamline development and testing processes with an end goal in mind

To Watch this Webinar on the Media Library CLICK HERE!

B176: Contact Center Membership Engagement-CX Best Experiences
2023-09-07 13:00 - 14:00 | https://zoom.us/j/93915954301
COURSE DESCRIPTION:
Explore the evolving technological landscape of non-profit contact/membership centers in this informative webinar. Discover the latest advancements and operational strategies that empower non-profit organizations to initiate transformation and embrace cutting-edge technologies. Gain valuable insights into best practices for creating a compelling and seamless experience for your members, enhancing engagement, and ultimately furthering your organization’s mission through your telephony, collaboration and multichannel communications . Join us to stay at the forefront of non-profit contact center innovation and optimize your member interactions.

LEARNING OBJECTIVES:
• Stay informed on the latest advancements in non-profit contact/membership center technology
• Learn valuable operational strategies for driving transformation and embracing cutting-edge technologies
• Gain insights into best practices for creating a compelling and seamless experience for your members
• Enhance engagement and further your organization’s mission with telephony, collaboration, and multi-channel communications
• Optimize your member interactions to stay at the forefront of non-profit contact center innovation

To Watch this Webinar on the Media Library CLICK HERE!

B190: Session 1: Transforming Associations: The Future of Productivity with AI
2023-09-12 11:00 - 12:00 | https://zoom.us/j/96473394302
COURSE DESCRIPTION:
Part 1 of 2 Sessions – “Welcome to ‘Transforming Associations: The Future of Productivity with AI’. In this thought-provoking webinar, we’ll dive into how AI, specifically ChatGPT and similar tools, are revolutionizing association workspaces. Uncover the power of AI in streamlining tasks, enhancing team productivity, and reducing operational burden. We’ll explore practical use-cases, demonstrating how AI can help your association save time, boost output, and potentially increase productivity by up to 40%. Beyond hype and jargon, this session brings you real-world insights and strategies to navigate and harness the AI-driven future of association productivity.”

LEARNING OBJECTIVES:

– “Discover practical applications of AI tools like ChatGPT in enhancing team productivity and operational efficiency within associations.”
– “Learn proven strategies to implement AI within your association, potentially boosting overall productivity by up to 40%.”
– “Get insights into the future of association workspaces, understanding how AI can transform your operations, streamline processes, and pave the way for innovation.”

Register for Session 2 HERE

To Watch this Webinar on the Media Library CLICK HERE!
