Frank Klassen has more than three decades of experience in the implementation of digital technologies in a wide variety of business environments, for both private and public sector companies. For the last 25 years, Frank has been focused on helping organizations utilize the web to address critical business processes and increase customer engagement. Frank is currently the CEO of Brightfind, where he is responsible for executing on the vision of the company, to be the most trusted partner for creating digital experiences that deliver provable value to our customers’ customers. Prior to Brightfind, Frank was the VP of Web Technology for Syscom Services. Frank’s current passions are in the areas of Digital Marketing, Search, Findability, and User Experience Design. Frank has presented at numerous industry events, where his presentations have covered topics including Ecommerce, Collaboration, Taxonomy, Web Design Best Practices, Content Strategies, Analytics, and Vendor Relationships.