I am a business and membership operations strategy professional thriving at the intersection of technology, marketing, and service. I serve as an organizational linchpin in transforming the member and customer engagement experience through technology, data science, business intelligence, and positive vendor relationship management, while creating and enhancing constituent value. Jedi Master. My website: http://www.srholloway.com
Specialties: Information technology and marketing strategic planning and execution, organization structural and HR evaluation, membership marketing and service operations, inbound and outbound call center management, data integrity and governance, IT risk assessment, web presence evaluation and re-engineering, agile and lean development methodologies, portfolio and project management, vendor relationship management, Internet marketing, SEO/SEM, e-commerce, user-centered design, content management and CRM systems, software development processes, information architecture, usability analysis, security access systems, and analytic reporting systems
