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W293: Communicate with Your Members (and Prospective Ones Too!) via a Feedback Loop.

October 13 @ 11:00 am - 12:00 pm EDT
Boardroom Audience Disorder (BAD).  We’ve all experienced it — those around the conference room table know just what is needed and how “it” should get done.  This is certainly part of the equation!  Listening directly to your constituents matters too however and combining this feedback with your own institutional knowledge is a win-win strategy.  Even more, what if there is a failing member experience that isn’t on your radar?  Join us to discuss these concepts, solution suggestions, and more and earn a coveted “we listen” reputation.
 
LEARNING OBJECTIVES
 
  • Learn the importance of listening to your audience, especially via in-time feedback of their experiences with your organization.
  • Learn how to meld feedback into your organization’s governance, improving the member experience (and retention!)
  • Learn ‘asking for feedback’ tips to ensure you’re asking the right things at the right time!
Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Marketing & Communications
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Delivery Group Internet Based

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INSTRUCTORS
Adam Hostetter
CEO, FUSE Search
Adam co-founded FUSE with one problem in mind: your content isn’t on just one platform so why should your website search only search one of…
Terry Nawrot
Co-Founder/CEO, Insightpath
Nawrot is the co-founder and CEO of Insightpath in Saratoga Springs, NY. Insightpath is a video marketing platform, helping organizations collect, create, edit, and share…