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W304: Why Data Integration is a User Experience (UX) problem

November 17 @ 1:00 pm - 2:00 pm EST

COURSE DESCRIPTION:

Too often when thinking about user experience, organizations focus on the color of their buttons and the font of their text. But a customer’s experience with your organization goes way beyond. This course will focus on key areas that you may be ignoring opportunities for data integration, and why ignoring those opportunities is hurting your customers.

 

LEARNING OBJECTIVES:

  • Understand how data impacts user experience
  • Identify at least three ways better data integrations can enhance your UX
  • Build a strategy for identifying data integration opportunities with new systems that enhance UX

 

Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Operations
Prerequisites and advance preparation needed At least 1 year of association or nonprofit operations experience. No advance preparation required for course
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Delivery Group Internet Based

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INSTRUCTORS
Justin Burniske, MBA
Principal Consultant, Co-Owner, Meta-Dao
Experienced working with purpose driven organizations, Justin helps associations connect people’s processes with their tech tools to deliver on the organization’s goals. His MBA combined…