7 Expectations: The Conversations That Build, Protect, and Repair Every Business Relationship

July 1 @ 1:00 pm - 2:00 pm EDT

Event Category:

Course Description:

Every business relationship you’re in right now is running on expectations — what each person needs, what they’re willing to give, and what the relationship needs to feel like for both sides to stay genuinely invested. Most of those expectations have never been spoken out loud. That gap, between what people assume and what they’ve actually agreed to, is where relationships quietly fall apart.

This session introduces the 7 Expectations framework — a research-grounded, practically tested approach to the conversations that every professional relationship needs and almost never gets. Drawing on social psychology, cross-cultural research, and real-world application across industries, this session gives participants the language, the structure, and the confidence to surface expectations before they become problems that can’t be fixed.

Participants will leave with tools they can use in their next conversation.

Learning Objectives:

By the end of this session, participants will be able to:

Explain why unspoken expectations — not bad intentions or poor strategy — are the primary cause of professional relationship breakdown, and why most people are never taught to address them directly.

Describe the psychology behind how individuals and organizations measure value, including the cost-benefit calculation that drives every relationship decision people make, often without realizing it.

Identify the seven categories of expectation that every professional relationship depends on — Value, Centricity, Engagement, Accountability, Mastery, Transparency, and Experience — and recognize which expectations are most at risk in their own relationships.

Apply the 7 Expectations framework to real relationships in their professional context, including customer relationships, employee relationships, and partner or vendor relationships.

Use the question sets from the framework to open expectation conversations that feel honest and productive rather than confrontational or performative.

CPE Course Credit Information)

Name: 7 Expectations: The Conversations That Build, Protect, and Repair Every Business Relationship
Start: 2026-07-01T13:00:00-04:00
End: 2026-07-01T14:00:00-04:00

Level Intermediate

NASBA (Field of Study) Business Management & Organization

CAE (Subject Domain) Executive Leadership

Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required

Reviewer Wade Tetsuka, CPA

CPE/CAE Credits 1.0

Cost Free

Delivery Group Internet Based

Course ID B299

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

(National Registry Sponsor Nr: 138278)

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