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B176: Contact Center Membership Engagement-CX Best Experiences

September 7, 2023 @ 1:00 pm - 2:00 pm EDT

COURSE DESCRIPTION:

Explore the evolving technological landscape of non-profit contact/membership centers in this informative webinar. Discover the latest advancements and operational strategies that empower non-profit organizations to initiate transformation and embrace cutting-edge technologies. Gain valuable insights into best practices for creating a compelling and seamless experience for your members, enhancing engagement, and ultimately furthering your organization’s mission through your telephony, collaboration and multichannel communications . Join us to stay at the forefront of non-profit contact center innovation and optimize your member interactions.

 

LEARNING OBJECTIVES:

• Stay informed on the latest advancements in non-profit contact/membership center technology
• Learn valuable operational strategies for driving transformation and embracing cutting-edge technologies
• Gain insights into best practices for creating a compelling and seamless experience for your members
• Enhance engagement and further your organization’s mission with telephony, collaboration, and multi-channel communications
• Optimize your member interactions to stay at the forefront of non-profit contact center innovation

 

To Watch this Webinar on the Media Library CLICK HERE!

Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Operations
Prerequisites and advance preparation needed 1-2 years IT and/or communications experience
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

(National Registry Sponsor Nr: 138278)

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INSTRUCTORS
Ali Niroo
Managing Partner, Bridgepointe Technologies
Ali Niroo is one of the channel’s foremost experts in IT and digital transformation including cloud communications, contact center, network, connectivity, and cybersecurity. With a…
David McAbe
Vice President Enterprise Solutions, BridgepointeCX
David McAbee serves as the Vice President of Enterprise Solutions for BridgepointeCX. David leads our business development efforts and is a Subject Matter Expert in…