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Developing Member & Volunteer Roadmaps for Your Association

February 17, 2026 @ 1:00 pm - 2:00 pm EST

Course Description: 

This webinar explores how associations can build effective member and volunteer roadmaps to strengthen engagement, retention, and leadership development. Using research-backed onboarding strategies and real case studies, participants will learn how to create personalized touchpoints, guide members into meaningful involvement, and measure engagement through actionable metrics. Attendees will leave with practical steps to improve new member onboarding and support volunteer growth.

 

Learning Objectives:

Identify the core components of an effective member onboarding roadmap and explain how structured touchpoints in the first 12–18 months improve engagement and retention.

Analyze data-driven onboarding and renewal case studies to evaluate which member engagement tactics can be applied within your own association.

Design a draft member and volunteer roadmap that outlines clear pathways from new member onboarding to volunteer leadership development.

Developing Member & Volunteer Roadmaps for Your Association (NASBA/CAE/CPE Course Credit Information)

Level Intermediate
NASBA (Field of Study) Business Management & Organization
CAE (Subject Domain) Member and Stakeholder Engagement and Management
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based
Course ID W681

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

(National Registry Sponsor Nr: 138278)

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INSTRUCTORS
Jordan Burghardt
Director of Member Engagement at American Academy of Physical Medicine and Rehabilitation (AAPM&R)
Jordan Burghardt serves as the Director of Member Engagement for AAPM&R. She is adept at planning and executing membership recruitment strategies as well as developing…
Gina Florzak
Director of Marketing Communications at American Academy of Physical Medicine and Rehabilitation (AAPM&R)
Gina Florzak is a seasoned marketing and communications leader with more than 20 years of experience shaping brand strategy, storytelling, and audience engagement across nonprofit…