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How to Handle Difficult Conversations in the Workplace

May 12, 2022 @ 1:00 pm - 2:00 pm EDT

Discover the key to handling disagreements with transparency and integrity. Practice simple yet profound models for giving feedback and managing conflict. Learn how to establish safety and avoid silencing. Confidently begin to navigate being direct and kind in everything from an annual performance review to an impromptu disagreement. Interacting in a respectful yet accountable manner are key themes in this module.

  • Examine own assessments around conflict.
  • Learn about differing conflict styles.
  • Practice 3 techniques for empowering others during crucial conversations.
Level Intermediate
NASBA (Field of Study) Business Management & Organization – Non-Technical
CAE (Subject Domain) Business Development
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based

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Katie Richard
Learning & Development Manager, Spectrum Leadership Solutions
Highly driven and poised professional with 16+ years of experience within HR roles including Onboarding, Recruiting, and Training & Event Management. Strong organizational skills and…