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W222: Stop Creeping Out Your Members: How to Connect in a New Age of Privacy Expectations (and Worthless Open Rates)

December 15, 2021 @ 1:00 pm - 2:30 pm EST
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Perceptions around digital privacy have evolved, and consumers are responding; already, 96 percent of U.S. users are opting out of Apple’s permission-to-track option. Across industries and especially in member-based organizations, consumers want (deserve!) a more human, personal experience with their intentional input.
Until recently, messaging has been based mostly on what consumers do (their behaviors, purchases and internet browsing), gathered through 1st, 2nd and 3rd party data sources. From there, a lot of guesswork happens: if they’re at this stage in their career, they want this, if they visited this web page, they probably want that. This segmentation is an estimation at best and makes your organization seem like a Peeping Tom at worst.
Instead of following your members, tracking what they do and then guessing what they want, what if you just asked them in real time and acted on it? That’s what American Academy of Pediatrics (AAP) did to better engage their members, and it laid the groundwork for a whole new engagement strategy. Within just a few months, the AAP put together multiple campaigns that increased recruitment numbers, gathered valuable information, and inspired a list of future campaigns to further strengthen their member interactions and communications.
Join us to explore how member attitudes, needs and wants are changing… and why your email open rate metric can be tossed in the trash for more meaningful measures of engagement.
 
LEARNING OBJECTIVES
  •  Explore how changes in perception of privacy are affecting associations.
  •  Learn why zero-party data is becoming more important than other data sources in engaging individuals throughout the member lifecycle.
  •  Analyze how your organization’s communications strategy can be reshaped to align with changes in members’ perception of privacy and communication preferences.

 

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

(National Registry Sponsor Nr: 138278)

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INSTRUCTORS
Brianne Wheeler
Director of Marketing at PropFuel
Brianne leads marketing for PropFuel, a conversational engagement platform for associations. She speaks frequently on marketing and communications strategy, with recent talks at DigitalNow, the…
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Katy Lerman
Senior Manager, Membership Marketing & Engagement at the American Academy of Pediatrics Katy Lerman is the Senior Manager, Membership Marketing & Engagement at the American…
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