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W393: How to Create Seamless Digital Journeys to Increase Member Engagement & Drive Conversions

September 13, 2023 @ 1:00 pm - 2:00 pm EDT

COURSE DESCRIPTION:

Friction. It’s great when you’re trying to stop your car, not so great when you’re trying to get your members to join, purchase, renew, or engage. 

Yet, most critical member journeys are nothing but friction. Bouncing between your CMS, AMS, ecommerce platform, journal provider, community platform, members often get lost, get frustrated, and abandon your most critical conversions. 

Wondering how you can relieve the friction to create seamless Amazon-like experiences that make conversions not just easy, but delightful?

Join CEO Joanna Pineda as she talks about how to get it right between your digital partners so that you can increase conversions, transform your member experience, and even transform your organization. 

 

LEARNING OBJECTIVES:

  • – Learn how to audit your current customer and member journeys

  • – Learn how to determine where your members are experiencing friction 

  • – Learn how to map and create member journeys that are intuitive and smooth

To Watch this Webinar on the Media Library CLICK HERE!

 
Level Intermediate
NASBA (Field of Study) Business Management & Organization
CAE (Subject Domain) Member and Stakeholder Engagement and Management
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

(National Registry Sponsor Nr: 138278)

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INSTRUCTORS
Joanna M. Pineda
CEO & Chief Troublemaker, Matrix Group International, Inc.
Joanna is the CEO and Chief Troublemaker at Matrix Group (yes, we said, “chief troublemaker”). She founded the company in 1999. Under her leadership, Matrix…