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S102: Symposium Session #2: IT Zen – How to Create Harmony Across Leadership, Business and Technology

June 22, 2022 @ 11:15 am - 12:15 pm EDT

Organizations rely on technology to fulfill their mission, deliver quality service to their members and customers. Everyone talks about “IT is everyone’s business”, yet organizations continue to struggle to find true IT Zen – why? Ben and Gretchen will discuss their experience and observations to help organizations figure out what may be interfering with a more harmonious experience for customers and staff and the systems that support them.

  • Identify and discuss the the barriers to IT Zen
  • Define the role of is business leaders
  • Discuss the relationship of IT and technology resources


To attend the Symposium in person, please register here: IN PERSON SYMPOSIUM

Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Operations
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based

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Ben Muscolino
Founder & CEO, AMS Geek
Ben Muscolino is 5 x Founder & 6 x CEO of technology product and services companies; Entrepreneur, Investor, Sales, Channel Sales and Brand Marketing Expert.…
Gretchen Steenstra
Director, Client Strategy/Strategic Consultant, DelCor Technology Solutions
Gretchen works with client staff members to identify business objectives and related needs when they are including technology as part of the solution. Together, they…