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W366: Building Member Value in a Post Pandemic World

January 17 @ 1:00 pm - 2:00 pm EST


Join Pete Zimek, CEO of Novi AMS for a deep dive into how the pandemic has affected our organizations… and how associations are emerging from the pandemic to serve members in smarter, leaner, and more mission-focused ways. We’ll start with an examination of membership trends and finish with a group discussion of the paradigm shifts needed to create the future.



  • Identify the leadership traits that served their organizations well during the pandemic and how they may continue to spark innovation moving forward.
  • Think more creatively and more intentionally when developing everyday member outreach programs.
  • Recenter members and membership staff on the “why” of the organization.
Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Member and Stakeholder Engagement and Management
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.0
Cost Free
Delivery Group Internet Based

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Pete Zimek
Pete Zimek is the founder and CEO of Novi AMS. During one association’s strategic planning session in 2015, Pete was “voluntold” to build a different…