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Best Practices for Using a Open Source Knowledge Base System

June 8, 2022 @ 11:00 am - 12:30 pm EDT

For a long time now with associations the narrative has centered around: Bring all our content into one central location and go from there. A more effective approach is to leave your content where it is and let your search tool find it where it lives. When associations define all their content sources as one knowledge-base, the impact can be profound. Their audiences will understand that they are the global information resource and look to them for learning, community, and leadership.

  • How your AMS, LMS, CMS, videos, podcasts, journal/magazine articles, job board, etc. form your knowledge-base, and that’s a good thing!
  • Explore how the normalization of content and taxonomy — manually or using AI processes — prevents ‘lost in translation’ member (and prospective member!) experiences.
  • Let your systems do what they do best while consumers of their respective knowledge enjoy an aggregated and consistent content discovery experience.
Level Intermediate
NASBA (Field of Study) Information Technology
CAE (Subject Domain) Marketing & Communications
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required
Reviewer Wade Tetsuka, CPA
CPE/CAE Credits 1.5
Cost Free
Delivery Group Internet Based

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Johnny Clayton
Chief Growth Officer, FUSE Search
Johnny is an association industry veteran. To know Johnny is to like him. He provides professional consulting services for sales strategies and search solutions. Over…