The Buyer’s Behavior has Dramatically and Permanently Changed
COURSE DESCRIPTION:
Learning how to adapt to the changing buyer behavior is essential to succeed in any customer-facing role. The buyer’s behavior has dramatically and permanently changed in recent years. Today’s customers are more informed and more demanding than ever before. They expect a seamless experience that is both fast and frictionless. It is crucial to reduce the time customers spend waiting and increase the speed of all customer interactions. Additionally, researching thoroughly any new person with whom we interact for any business reason is essential to building trust and establishing a positive relationship. By learning how to adapt to changing buyer behavior, we can provide exceptional service that meets the expectations of our customers.
LEARNING OBJECTIVES:
- How the changing buyer behavior affects all customer facing people.
- The importance of reducing friction and increasing speed in all customer interactions
- The importance of researching thoroughly any new person with whom we interact for any business reason
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As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for CAE credits toward your CAE application or renewal of professional development requirements.
U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
(National Registry Sponsor Nr: 138278)
